Privacy Policy — 12to12 Market
12to12 Market Pty LTD (“12to12 Market”, “we”, “us” or “our”) respects your privacy. This policy explains how we collect, use, share and protect personal information when you use our website, mobile applications and related services.
12to12 Market connects customers with local restaurants, kitchens, grocery stores, retailers, herbal and pharmacy suppliers, and delivery providers. We use personal information to help you browse available services, place orders, arrange deliveries and receive support.
Information we collect
Information you provide. When you create an account or place an order, we may collect your name, phone number, email address, delivery address and order details. If you contact us, we may keep your messages and the information needed to resolve your enquiry.
Location information. If you allow location access, we may use your device’s location to show nearby stores, check delivery availability and help arrange collection or delivery. You can manage location permissions in your device settings. You may also enter an address manually.
Device and usage information. When you use our website or app, we may collect information such as your IP address, browser or device type, pages viewed and how you interact with the Platform. This helps us operate, secure and improve our services.
Payment information. When you pay online, your payment details may be collected and processed by the payment provider shown at checkout. We use the payment information made available to us to confirm transactions, manage refunds and address payment queries.
How we use your information
We use personal information to:
- Create and manage your account;
- Show stores and services available in your area;
- Process orders, payments, collections and deliveries;
- Share the details needed by merchants and delivery providers to fulfil your request;
- Send order updates and respond to support enquiries;
- Prevent fraud, protect the Platform and meet legal obligations;
- Understand how our services are used and improve them; and
- Send marketing communications where permitted. You can opt out of marketing messages.
Cookies and similar technologies
Our website may use cookies and similar technologies to keep you signed in, remember preferences, understand how the Platform is used and improve its performance. Where advertising or analytics tools are used, those tools may also use cookies to measure activity. You can manage cookies through your browser settings, although disabling some cookies may affect how the website works.
When we share information
We share personal information only where needed to provide our services or for another lawful purpose. This may include sharing relevant order and contact details with the merchant preparing your order, the delivery provider completing a collection or delivery, and service providers that support payments, hosting, communications, analytics or customer support.
We may also disclose information when required by law or when reasonably necessary to protect users, prevent fraud or address a legal claim. We do not give merchants or delivery providers more information than they reasonably need for their role.
How we protect and retain information
We take reasonable steps to protect personal information against loss, unauthorised access, misuse and disclosure. We keep information for as long as needed to provide our services, resolve disputes and meet applicable legal or record-keeping obligations, after which it is deleted or de-identified where appropriate.
Your choices and rights
You can review and update certain account details through the Platform. You may also request access to your personal information, ask for inaccurate information to be corrected, or request deletion or object to processing where the law allows. You can withdraw consent for optional processing, such as location access or marketing, without affecting orders already placed.
South Africa’s Protection of Personal Information Act (POPIA) provides rights concerning access, correction, deletion and objection to certain processing. You may also lodge a privacy complaint with the Information Regulator. justice.gov.za
Changes to this policy
We may update this policy as our services change. The current version will be available on the Platform, and we will draw significant changes to your attention where appropriate.
Contact us
For questions about this policy or requests concerning your personal information, contact 12to12 Market Pty LTD through the support or contact options available on the Platform.